VTB

Integration of Smart Wi-Fi® with the bank’s electronic queue system

As part of the implementation of this case, integration was carried out with the store’s chatbot in Viber, with the loyalty system

Case

When entering a branch of the Bank, a client received a push notification to the chat bot with a personal greeting and a question about the purpose of the visit.
When choosing an answer option (the options were provided by the SUEO — an analogue of the menu in the terminal), the client was assigned a queue number and the place of service and the waiting time were reported.
If the client had a preliminary appointment in this department, then at the time of his arrival, Smart Wi-Fi® updated it and sent the place of service and the waiting time of the specialist by a message to the chatbot.

This approach to organizing an electronic queue has reduced to zero the waiting time for a specialist with clients with a preliminary appointment

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