As part of the implementation of this case, integration was carried out with the store’s chatbot in Viber, with the loyalty system
Case
- At the entrance to the store, the Metro chatbot received a welcome message containing the number of bonuses in the loyalty system and a personal offer.
- Near the store department with a product from a personal offer, the visitor received another message in the chat bot. The message duplicated a personal offer and had the opportunity to get a bar code for a discount.
- At the checkout, when paying for the goods, this bar-code was read and the discount was applied.
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