As part of the implementation of this case, integration was carried out with the store’s chatbot in Viber, with the loyalty system
At the entrance to the store, the Metro chatbot received a welcome message containing the number of bonuses in the loyalty system and a personal offer.
Near the store department with a product from a personal offer, the visitor received another message in the chat bot. The message duplicated a personal offer and had the opportunity to get a bar code for a discount.
At the checkout, when paying for the goods, this bar-code was read and the discount was applied.
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