Customer Service

Smart Wi-Fi® system would like to share some cases that will improve the quality of customer service and take it to a new level:

1. "Personal greeting"

Improve your communication with customers
by choosing the perfect time.
Send messages to your customers as soon
as they come in using Smart Wi-Fi®.

What you can send in a welcome message:

1
balance
of bonus points,
2
Happy Birthday
greetings,
3
personal discounts
for a specific product,
4
information about
upcoming events,
5
news
and more.
The message sending algorithm is easy to configure — the data comes from your CRM system.

Does your CRM do not know how to form personal offers to customers based on purchase history? Smart Wi-Fi® partners can help you!

2. Online-2-Offline

Do you have an online store? Remind visitors about products in their "abandoned cart", send a promo code for the product

1
The customer has studied your site and added products to the Shopping Cart.
2
The purchase was not paid.
3
After a while, the client comes to your store.
4
On the doorstep of the store, Smart Wi-Fi® recognizes him.
5
The chatbot / mobile application receives a promotional code for a discount on goods from the shopping cart of the online store.
6
The client remembers what he was planning to buy.

3. "Optimization of the electronic queue"

Is your business pre-booked or first-rate customer service? Smart Wi-Fi® will help you make it as comfortable as possible:

1
Online customer makes a pre-appointment.
2
Comes to your company.
3
Smart Wi-Fi® sends a visitor arrival trigger to your system and notifies the responsible specialists.
4
The pre-registration is updated.
5
Smart Wi-Fi® sends the visitor a welcome message and an invitation to the Specialist.
If the client is at the Restaurant without a reservation, Smart Wi-Fi® will send him a message and offer to make the reservation via the chatbot or mobile application.

Smart Wi-Fi® has many uses. Leave a message and the manager will tell you more about the system

Contact us

Send your details to our manager and we will contact you as soon as possible

By clicking on the button, you consent to the processing of personal data and agree to the Privacy Policy.