Customer Service
Smart Wi-Fi® system would like to share some cases that will improve the quality of customer service and take it to a new level:
1. "Personal greeting"
Improve your communication with customers
by choosing the perfect time.
Send messages to your customers as soon
as they come in using Smart Wi-Fi®.
What you can send in a welcome message:
1
balance
of bonus points,
of bonus points,
2
Happy Birthday
greetings,
greetings,
3
personal discounts
for a specific product,
for a specific product,
4
information about
upcoming events,
upcoming events,
5
news
and more.
and more.
The message sending algorithm is easy to configure — the data comes from your CRM system.
Does your CRM do not know how to form personal offers to customers based on purchase history? Smart Wi-Fi® partners can help you!
2. Online-2-Offline
Do you have an online store? Remind visitors about products in their "abandoned cart", send a promo code for the product
1
The customer has studied your site and added products to the Shopping Cart.
2
The purchase was not paid.
3
After a while, the client comes to your store.
4
On the doorstep of the store, Smart Wi-Fi® recognizes him.
5
The chatbot / mobile application receives a promotional code for a discount on goods from the shopping cart of the online store.
6
The client remembers what he was planning to buy.
3. "Optimization of the electronic queue"
Is your business pre-booked or first-rate customer service? Smart Wi-Fi® will help you make it as comfortable as possible:
1
Online customer makes a pre-appointment.
2
Comes to your company.
3
Smart Wi-Fi® sends a visitor arrival trigger to your system and notifies the responsible specialists.
4
The pre-registration is updated.
5
Smart Wi-Fi® sends the visitor a welcome message and an invitation to the Specialist.
If the client is at the Restaurant without a reservation, Smart Wi-Fi® will send him a message and offer to make the reservation via the chatbot or mobile application.
Smart Wi-Fi® has many uses. Leave a message and the manager will tell you more about the system
Contact us
Send your details to our manager and we will contact you as soon as possible
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